Services Update: COVID-19

March 18, 2020

Our services remain open as usual. However, we are following government advice and adopting necessary precautions to protect the people we support and our staff team.

Homeless or at Risk?

If you are homeless or at risk please contact Leicester City Council Housing Options on 0116 454 1008 (Monday – Friday, 8am – 6pm) or use their online services.

Our Duty Desk drop-in service has closed but it can still be contacted for signposting if you are facing homelessness or are worried that you might be in the near future.

Phone: 0116 2211 857

Food Stop

Our city centre Food Stop is open as normal.

For emergency food and COVID-19 related crisis support please email your name and a contact number to

A member of council staff will then call back between 9.30am and 4pm Monday to Friday and your application will be completed over the phone. More information is available here.

Central Services

Our Wigston office can be contacted on 0116 2211 851.

However, due to government advice about home working someone may not always be available immediately to answer you. Please leave a message and we will return your call. General enquiries can also be sent to

If you are dropping off donations please call ahead to ensure someone will be in, we cannot guarantee that donations left at the door will be safely received.

In an emergency please contact our Duty Desk for signposting and guidance

News and Updates

We will endeavour to keep our website updated. However, for regular updates about our services how to support us please visit and follow our Facebook and Twitter pages.

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