HELPLINE 0116 2211857

Helping those affected by homelessness to achieve independence

Action Homeless is the largest charity committed to supporting the homeless and those at risk of homelessness in Leicester and Leicestershire. We strive to offer sustainable and permanent solutions for the homeless and for those at risk of homelessness, with the long-term aim of preventing it altogether.

Our approach goes beyond providing a roof. Our expert team of staff and volunteers work hard to ensure people leave Action Homeless with somewhere to call home and with the means to maintain this independence.

New projects of 2016

Action on empty homes

Over the past 2 years, Action Homeless has renovated 7 empty properties providing essential housing for families and individuals. Action Homeless was also fortunate to receive a £140,000 grant from the Nationwide Foundation in support of the project. The grant comes as a major boost for the charity, who have already renovated 20 empty properties in Leicester, creating homes for 56 individuals and families since 2012.

No Second Night Out

No Second Night Out (NSNO) Leicestershire is a partnership project led by Action Homeless, which provides a coordinated response to rough sleeping within the city and county. The project offers crisis accommodation for rough sleepers and a signposting service. Between September 2015 and November 2016 NSNO Leicestershire has helped 102 rough sleepers in the county and city.

Action Trust

Action Trust is a social enterprise providing professional cleaning and gardening services. The social enterprise offers supervised training and work placements to people who have experienced homelessness and are long-term unemployed. Action Trust currently employs 4 individuals whilst also offering 6 -12 week work placements to our residents, giving them the skills and independence to move into future employment and break the cycle of homelessness. Thanks to a grant from the Pret Foundation Trust, Action Trust has acquired a new van allowing the social enterprise to offer even more placements!


Moneywise was launched across Leicester and Leicestershire to support unemployed individuals with money handling, budgeting and digital confidence. The programme worked to prepare these individuals for work through training and education and has supported 1400 people. Thanks to a £1.9 million funding award from the European Social Fund and the Big Lottery, Moneywise Plus has been launched and will expand upon the previous Moneywise project. For more information please visit the Moneywise Plus website or call us on 0116 2211888.

The Food Stop

The Food Stop is run by Action Homeless and was set up to provide emergency food to people in need. Since Action Homeless took over the project in June 2016, 914 people have been supported by the Stop located in the Malcolm Arcade. The Stop relies on surplus food donations from surrounding retailers as well as donations from the public. It is open every weekday from 1.00pm – 4.30pm. If you would like to make a donation please call 07751 732 434 or 0116 2211851.

Building Blocks

Funded by BBC Children in Need, Building Blocks is an Action Homeless project for very young children affected by homelessness. It offers play groups, family trips and parenting support for families with children aged 0-4 years who have been affected by homelessness or unsettled housing situations. Since the project began in March 2016, it has helped 56 children from 0-4.

What our clients say

  • 91% of our clients would recommend Action Homeless to someone else experiencing homelessness
  • 88% of our clients rate our accommodation as good or excellent
  • 95% of our clients feel safe and secure in our accommodation
  • 94% find it easy to get in touch with a member of staff when they need to
  • 92% have found that Action Homeless has met their personal needs

Figures sourced from Client Satisfaction Survey 2016

Jane’s* Story (not pictured): I’ve lived at Norfolk Street for almost a year (one of Action Homeless’ ‘Empty Homes’ properties). It feels just like home as soon as I walk through the door. My room is on the ground floor, right at the front. Everything I need is on the same floor; my room, the living room, the kitchen, and my own bathroom! I receive support with my finances from my Housing Support Officer and I know that I always have a friendly face to talk to! (*name has been changed)

How your support helps Action Homeless

Phoenix Donation Screening

In December, the Phoenix Cinema hosted a donation screening of ‘A Street Cat Named Bob’ on behalf of Action Homeless whereby tickets were exchanged for food, toiletries and clothing donations. The screening was a huge success and we received over £9000 worth of donations!

Did you know?

Over the past 12 months, the community has helped us raise over £18,000 and our volunteers have completed 2100 hours of volunteering!

How can you get involved?

We are always appreciative of your support. Action Homeless relies on public generosity to help our service users move on with their lives and achieve independence.

Getting involved is easy and offers you a great chance for a rewarding experience. You can support us by:

  • Making a donation
  • Volunteering
  • Organising a workplace/ school collection
  • Hosting a fundraiser
  • And much more!

If you’d like to get involved at Action Homeless and would like to discuss how you can support our work please contact James on 0116 2211851 or at

Facts & Figures

Donations & Grants 2016

Total: £173, 733

Income & Expenditure 2015/2016

Income: £1,946,225
Expenditure: £1,789,066
Surplus: £ 157,159

Statement of recognised gains & loses

Net Income for the year: £157, 159
Unrealised gains on investment assets held by income funds: £261

Total: £157,420


2016 Impact Report PDF

Click here to download a PDF version of this report.